Sheila Heen on Difficult Conversations – Sheila Heen

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Sheila Heen on Difficult Conversations

Learn How to Discuss What Matters Most from a Harvard Law Professor and Bestselling Author

Whether we’re dealing with an under-performing employee, disagreeing with our partner, or negotiating with a difficult client, we attempt or avoid difficult conversations every day. No matter how competent or experienced we are, we all have conversations that cause anxiety and frustration.

This is particularly true for people working in the social sector. They’re often faced with situations where they need to untangle differing perspectives, advocate for those who are underserved, or simply manage their employees and volunteers while facing resource constraints.

During this course, you’ll learn practical strategies to handle difficult conversations with grace and agility while achieving productive results. Taught by Sheila Heen, a professor at Harvard Law School and co-author of Difficult Conversations and Thanks for the Feedback, this course will introduce you to actionable insights to understand the 3 layers of every difficult conversation. You’ll learn how to authentically shift from a stance of blame and certainty to one of learning and openness. You’ll also practice tactics like “starting from the third story” to help neutralize the toxic dynamics of difficult conversations and achieve more productive results. Finally, you’ll understand how and why emotions and issues of identity frequently come up in these challenging dialogues—and how you can address them preemptively and professionally while being authentic and empathetic.

This course is for anyone who needs to work together with other people—in their personal or professional lives—to achieve something tough but meaningful together.

Course Curriculum

Section 1: Introduction to the Course

• Pre-Course Survey
• Introduction from Sheila Heen (0:55)
• Introduce Yourself to the Course Community
• What is a Difficult Conversation? (0:42)
• Why Do Difficult Conversations Matter? (0:34)
• Shift from a Message Delivery Stance to a Learning Conversation (1:11)
• Unpacking the 3 Layers of Any Difficult Conversation (2:54)
• Assignment 1: Frame Your Own Difficult Conversation (2:21)
• How to Negotiate with Your Internal Voice (1:42)

Section 2: The “What Happened” Layer: How to Avoid Blame

• Difficult Conversation Case Study #1 (1:16)
• Coaching in Action: Shifting from the “What Happened” Conversation (3:49)
• How to Shift Away from Blame (4:52)
• Difficult Conversation Case Study #2 (0:54)
• How to Handle this Difficult Conversation (3:26)
• Assignment 2: Map Your Joint Contribution System (1:43)

Section 3: The “Feelings” Layer: How to Name Emotions without Getting Emotional

• Dealing with Feelings (4:23)
• Assignment 3: Dealing with the Feelings Layer (1:21)

Section 4: The Identity Layer: How to Grapple with the Identities of Participants

• Why Identity Matters in Difficult Conversations (1:54)
• How to Grapple with Identity in Difficult Conversations (2:02)
• Assignment 4: Prepare to Address the Identity Layer (1:19)

Section 5: The Learning Conversation

• When Should You Have a Difficult Conversation? (4:03)
• Assignment 5: Identify Your Purpose for the Conversation (0:39)
• Start Conversations from a Third Story (3:32)
• How to Listen in a Difficult Conversation (2:39)
• How to Speak Up for Yourself in a Difficult Conversation (2:15)

Section 6: Putting it All Together: Preparing for Your Own Difficult Conversation

• Parting Words of Advice from Sheila (2:11)
• Assignment 6: Prepare For Your Own Difficult Conversation (2:05)
• Complete the Post-Course Satisfaction Survey

📚 Why Choose the Sheila Heen on Difficult Conversations – Sheila Heen - $199.00 Giá gốc là: $199.00.$23.00Giá hiện tại là: $23.00. Course?

The Sheila Heen on Difficult Conversations – Sheila Heen - $199.00 Giá gốc là: $199.00.$23.00Giá hiện tại là: $23.00. course is more than just an online program—it's a transformative learning experience designed to help you reach new heights. Here's why learners from around the world trust WSOLib:

• ✅ Comprehensive and easy-to-follow course content.
• ✅ Practical techniques that you can apply immediately.
• ✅ Lifetime access to all course materials.
• ✅ Learn at your own pace, from anywhere in the world.
• ✅ No hidden fees—one-time payment with full access.

💻 What’s Included in the Sheila Heen on Difficult Conversations – Sheila Heen - $199.00 Giá gốc là: $199.00.$23.00Giá hiện tại là: $23.00. Course?

This course comes with:

• 🎥 High-quality video lessons that guide you step-by-step.
• 📄 Downloadable resources and course materials.
• 🧩 Interactive exercises to enhance your learning experience.
• 📧 Access to customer support for any assistance you need.

🚀 Ready to Get Started?

Don’t miss out on the opportunity to unlock your potential with the Sheila Heen on Difficult Conversations – Sheila Heen - $199.00 Giá gốc là: $199.00.$23.00Giá hiện tại là: $23.00. course. Start learning today and take the first step toward a brighter future. At WSOLib, we are committed to providing you with the best online learning experience.

If you have any questions, feel free to contact us. We’re here to support your learning journey every step of the way!