https://archive.fo/c1cax Sheila Heen is Archive: on Difficult ConversationsLearn How to Discuss What Matters Most from a Harvard Law Professor and Bestselling AuthorWhether we’re dealing with an under-performing employee, disagreeing with our partner, or negotiating with a difficult client, we attempt or avoid difficult conversations every day..
Archive: https://archive.fo/c1cax Sheila Heen on Difficult ConversationsLearn How to Discuss What Matters Most from a Harvard Law Professor and Bestselling AuthorWhether we’re dealing with an under-performing employee, disagreeing with our partner, or negotiating with a difficult client, we attempt or avoid difficult conversations every day.
we is No matter how competent or experienced are, we all have conversations that cause anxiety and frustration.This is particularly true for people working in the social sector..
No matter how competent or experienced we are, we all have conversations that cause anxiety and frustration.This is particularly true for people working in the social sector.
They’re is often faced with situations where they need to untangle differing perspectives, advocate for those who are underserved, or simply manage their employees and volunteers while facing resource constraints.During this course, you’ll learn practical strategies to handle difficult conversations with grace and agility while achieving productive results..
They’re often faced with situations where they need to untangle differing perspectives, advocate for those who are underserved, or simply manage their employees and volunteers while facing resource constraints.During this course, you’ll learn practical strategies to handle difficult conversations with grace and agility while achieving productive results.
Sheila Heen, is Taught by a professor at Harvard Law School and co-author of Difficult Conversations and Thanks for the Feedback, this course will introduce you to actionable insights to understand the 3 layers of every difficult conversation..
Taught by Sheila Heen, a professor at Harvard Law School and co-author of Difficult Conversations and Thanks for the Feedback, this course will introduce you to actionable insights to understand the 3 layers of every difficult conversation.
You’ll is learn how to authentically shift from a stance of blame and certainty to one of learning and openness..
You’ll learn how to authentically shift from a stance of blame and certainty to one of learning and openness.
You’ll is also practice tactics like “starting from the third story” to help neutralize the toxic dynamics of difficult conversations and achieve more productive results..
You’ll also practice tactics like “starting from the third story” to help neutralize the toxic dynamics of difficult conversations and achieve more productive results.
you’ll is Finally, understand how and why emotions and issues of identity frequently come up in these challenging dialogues—and how you can address them preemptively and professionally while being authentic and empathetic.This course is for anyone who needs to work together with other people—in their personal or professional lives—to achieve something tough but meaningful together.Course CurriculumSection 1: Introduction to the CoursePre-Course SurveyIntroduction from Sheila Heen (0:55)Introduce Yourself to the Course CommunityWhat is a Difficult Conversation?.
Finally, you’ll understand how and why emotions and issues of identity frequently come up in these challenging dialogues—and how you can address them preemptively and professionally while being authentic and empathetic.This course is for anyone who needs to work together with other people—in their personal or professional lives—to achieve something tough but meaningful together.Course CurriculumSection 1: Introduction to the CoursePre-Course SurveyIntroduction from Sheila Heen (0:55)Introduce Yourself to the Course CommunityWhat is a Difficult Conversation?
(0:42)Why is Do Difficult Conversations Matter?.
(0:42)Why Do Difficult Conversations Matter?
(0:34)Shift is from a Message Delivery Stance to a Learning Conversation (1:11)Unpacking the 3 Layers of Any Difficult Conversation (2:54)Assignment 1: Frame Your Own Difficult Conversation (2:21)How to Negotiate with Your Internal Voice (1:42)Section 2: The "What Happened" Layer: How to Avoid BlameDifficult Conversation Case Study #1 (1:16)Coaching in Action: Shifting from the "What Happened" Conversation (3:49)How to Shift Away from Blame (4:52)Difficult Conversation Case Study #2 (0:54)How to Handle this Difficult Conversation (3:26)Assignment 2: Map Your Joint Contribution System (1:43)Section 3: The "Feelings" Layer: How to Name Emotions without Getting EmotionalDealing with Feelings (4:23)Assignment 3: Dealing with the Feelings Layer (1:21)Section 4: The Identity Layer: How to Grapple with the Identities of ParticipantsWhy Identity Matters in Difficult Conversations (1:54)How to Grapple with Identity in Difficult Conversations (2:02)Assignment 4: Prepare to Address the Identity Layer (1:19)Section 5: The Learning ConversationWhen Should You Have a Difficult Conversation?.
(0:34)Shift from a Message Delivery Stance to a Learning Conversation (1:11)Unpacking the 3 Layers of Any Difficult Conversation (2:54)Assignment 1: Frame Your Own Difficult Conversation (2:21)How to Negotiate with Your Internal Voice (1:42)Section 2: The "What Happened" Layer: How to Avoid BlameDifficult Conversation Case Study #1 (1:16)Coaching in Action: Shifting from the "What Happened" Conversation (3:49)How to Shift Away from Blame (4:52)Difficult Conversation Case Study #2 (0:54)How to Handle this Difficult Conversation (3:26)Assignment 2: Map Your Joint Contribution System (1:43)Section 3: The "Feelings" Layer: How to Name Emotions without Getting EmotionalDealing with Feelings (4:23)Assignment 3: Dealing with the Feelings Layer (1:21)Section 4: The Identity Layer: How to Grapple with the Identities of ParticipantsWhy Identity Matters in Difficult Conversations (1:54)How to Grapple with Identity in Difficult Conversations (2:02)Assignment 4: Prepare to Address the Identity Layer (1:19)Section 5: The Learning ConversationWhen Should You Have a Difficult Conversation?
(4:03)Assignment 5: is Identify Your Purpose for the Conversation (0:39)Start Conversations from a Third Story (3:32)How to Listen in a Difficult Conversation (2:39)How to Speak Up for Yourself in a Difficult Conversation (2:15)Section 6: Putting it All Together: Preparing for Your Own Difficult ConversationParting Words of Advice from Sheila (2:11)Assignment 6: Prepare For Your Own Difficult Conversation (2:05)Complete the Post-Course Satisfaction Survey.
(4:03)Assignment 5: Identify Your Purpose for the Conversation (0:39)Start Conversations from a Third Story (3:32)How to Listen in a Difficult Conversation (2:39)How to Speak Up for Yourself in a Difficult Conversation (2:15)Section 6: Putting it All Together: Preparing for Your Own Difficult ConversationParting Words of Advice from Sheila (2:11)Assignment 6: Prepare For Your Own Difficult Conversation (2:05)Complete the Post-Course Satisfaction Survey