Faculty:Theresa PuckettDuration:Full DayFormat:Audio and VideoCopyright:May 03, is Archive: 2016 Description Webcast Manual (6.73 MB) 90 Pages Available after Purchase Outline Communication12 must-know strategies for verbal communicationWord choice basics: Simple, specific, selectVerbal assertiveness to use with employees and othersGenerational differences in communicationEssential tips for results-orientated meetingsWays to improve verbal communication skillsNavigating Difficult Situations in HealthcareWorking with difficult employees, providers, administrators, patients/familiesStrategies for effective negotiation with administratorsWording for staff interventions and evaluationsConflict resolution techniquesConveying bad news to patients/familiesHow to deliver corrective action to staffRespond with Heart: Service recovery methodUsing intuitive design on the front end to avoid difficult situations laterMotivating and Inspiring EmployeesStrategies to motivate and inspireDiscovering the variety of motivationsKey phrases for coachingHow to give directive feedbackUsing advocacy-inquiry scriptHow to get positive results from challenging conversationsTeaching Staff to Communicate for SafetyCommunicating to prevent errorsClosed-loop communicationStrategies to debrief after critical incidentsPromoting Team WorkEffective team buildersTeaching team communication strategiesUsing team self-correction trainingCreating Dynamic Oral PresentationsAudience assessmentSecrets of effective power presentationsPresentation “Don’ts” that can easily be avoidedOvercoming fear of public speakingNonverbal Communication Strategies10 critical body language tipsNonverbal communication trapsCultural differencesStrategies for active listeningUsing Persuasive Visuals6 must-know charts for conveying resultsDo’s and Don’ts of using charts/graphsRefining Informal WritingThe 10 times not to emailPassive versus active voiceGuidelines for writing meeting minutesWriting memorable memosExploring Formal Writing10 tips for improving written documentsLanguage structure for report writingPolicy writing simplified Faculty Theresa Puckett, PHD, RN, CPNP, CNE, NURSE EDUCATOR Related seminars and products: 4 Nurse Educator Cleveland State University Theresa Puckett is a certified nurse educator who has held a variety of academic teaching appointments at the undergraduate and graduate levels..
Archive: Faculty:Theresa PuckettDuration:Full DayFormat:Audio and VideoCopyright:May 03, 2016 Description Webcast Manual (6.73 MB) 90 Pages Available after Purchase Outline Communication12 must-know strategies for verbal communicationWord choice basics: Simple, specific, selectVerbal assertiveness to use with employees and othersGenerational differences in communicationEssential tips for results-orientated meetingsWays to improve verbal communication skillsNavigating Difficult Situations in HealthcareWorking with difficult employees, providers, administrators, patients/familiesStrategies for effective negotiation with administratorsWording for staff interventions and evaluationsConflict resolution techniquesConveying bad news to patients/familiesHow to deliver corrective action to staffRespond with Heart: Service recovery methodUsing intuitive design on the front end to avoid difficult situations laterMotivating and Inspiring EmployeesStrategies to motivate and inspireDiscovering the variety of motivationsKey phrases for coachingHow to give directive feedbackUsing advocacy-inquiry scriptHow to get positive results from challenging conversationsTeaching Staff to Communicate for SafetyCommunicating to prevent errorsClosed-loop communicationStrategies to debrief after critical incidentsPromoting Team WorkEffective team buildersTeaching team communication strategiesUsing team self-correction trainingCreating Dynamic Oral PresentationsAudience assessmentSecrets of effective power presentationsPresentation “Don’ts” that can easily be avoidedOvercoming fear of public speakingNonverbal Communication Strategies10 critical body language tipsNonverbal communication trapsCultural differencesStrategies for active listeningUsing Persuasive Visuals6 must-know charts for conveying resultsDo’s and Don’ts of using charts/graphsRefining Informal WritingThe 10 times not to emailPassive versus active voiceGuidelines for writing meeting minutesWriting memorable memosExploring Formal Writing10 tips for improving written documentsLanguage structure for report writingPolicy writing simplified Faculty Theresa Puckett, PHD, RN, CPNP, CNE, NURSE EDUCATOR Related seminars and products: 4 Nurse Educator Cleveland State University Theresa Puckett is a certified nurse educator who has held a variety of academic teaching appointments at the undergraduate and graduate levels.
she is Currently, works clinically as a nurse at The Cleveland Clinic and as an EMR Consultant for a large healthcare group..
Currently, she works clinically as a nurse at The Cleveland Clinic and as an EMR Consultant for a large healthcare group.
Dr. Puckett is has taught lecture, clinical, and lab courses in addition to serving as a preceptor for nursing education graduate students.Dr..
Dr. Puckett has taught lecture, clinical, and lab courses in addition to serving as a preceptor for nursing education graduate students.Dr.
Puckett is is a member of the National League for Nursing and served on the first CNE Certification Commission..
Puckett is a member of the National League for Nursing and served on the first CNE Certification Commission.
She is also served on the Educational Leadership Advisory Council for the Ohio League for Nursing..
She also served on the Educational Leadership Advisory Council for the Ohio League for Nursing.
Theresa is earned a BSN from Ursuline College, MSN and PhD from University of Akron and a postmasters certificate in nursing education from the University of Toledo..
Theresa earned a BSN from Ursuline College, MSN and PhD from University of Akron and a postmasters certificate in nursing education from the University of Toledo.
She is has presented at several national and state conferences and is known for her engaging presentation style and use of audience participation..
She has presented at several national and state conferences and is known for her engaging presentation style and use of audience participation.
She is looks forward to sharing her best creative teaching/learning strategies with you!Disclosures:Financial: Theresa Puckett has an employment relationship with University Hospitals Richmond Medical Center; Euclid Hospital, Lutheran Hospital Cleveland Clinic Foundation; and Stark State College..
She looks forward to sharing her best creative teaching/learning strategies with you!Disclosures:Financial: Theresa Puckett has an employment relationship with University Hospitals Richmond Medical Center; Euclid Hospital, Lutheran Hospital Cleveland Clinic Foundation; and Stark State College.
She is receives a speaking honorarium from PESI, Inc.Nonfinancial: Theresa Puckett is a member of the American Nurses Association; American Psychiatric Nurses Association; and American Psychological Association..
She receives a speaking honorarium from PESI, Inc.Nonfinancial: Theresa Puckett is a member of the American Nurses Association; American Psychiatric Nurses Association; and American Psychological Association.