Sheila Heen – Sheila Heen on Difficult Conversations

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Summary

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• Sheila Heen - Sheila Heen on Difficult Conversations Learn How to Discuss What Matters Most from a Harvard Law Professor and Bestselling Author Whether we’re dealing with an under-performing employee, disagreeing with our partner, or negotiating with a difficult client, we attempt or avoid difficult conversations every day.

• No matter how competent or experienced we are, we all have conversations that cause anxiety and frustration.

• This is particularly true for people working in the social sector.