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• Archive: Brad Cleveland - Customer Service Strategy Given fast-evolving customer expectations, every organization needs an effective customer service strategy to guide operations and decisions.
• Your service strategy is the bridge between the organization's vision and mission—and the decisions and actions that happen every day.
• Get Brad Cleveland - Customer Service Strategy download Join Brad Cleveland in this course and learn how to develop and execute an effective customer service strategy for your organization and team.
• Learn the seven steps of the strategic planning process, involving vision, customer access, talent, processes, technology, investments, and innovation.
• Plus, discover how to put your strategy to work, measure its effectiveness over time, and make updates to keep your strategy current.